Shipping And Delivery: We are providing FREE Worldwide shipment for most items except Umo Silica series and Laser Watch etc. We are proud to offer both local and international shipping services that currently operate in many countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Singapore will be shipped by DHL, Packages from warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping for most items to many countries around the world. However, there are some locations currently not in our shipping destinations. If you happen to be located in one of those countries, please let us know by leaving message on our contact us page and we will try to solve the problem for you.
What about customs clearance?
We are not responsible for any custom fees once the items have shipped out. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom clearance fees, import tax, VAT or duties when they arrive to your country.
Brazil: CPF or CNPJ id required.
Russian Federation: FULL NAME is required.
How long does shipping take?
Shipping time varies depending on products of you order and your location.
- For local Singapore orders of Umo Silica, Laser watch, ETL products, personal pendants products, delivery will be within 24 hours.
- For package shipped out from Singapore, the shipping time is estimated less than 7 working days worldwide.
- Unless specified separately with individual products, for packages shipped out from other warehouses, these are our estimates of shipping time:
|Locations||*Estimated Shipping Time|
|United States, Canada, Europe, Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-30 Business days|
*This estimation doesn’t include our 2-5 day processing time.
Do you provide tracking information for shipping and delivery?
Yes, you will receive an email once your order ships that contains your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
How is the arrange of local shipping and delivery in Singapore?
Local delivery in Singapore is FREE. Depending on your order, and except those products already specified with delivery time, items like Umo Silica series, Laser Watch , ETL No. 9 , Personal Pendant etc will be delivered within 24 hours, and these fast delivery items can be paid by cash upon delivery (COD) if you order through call-in order, whatsapp or message to us (+65 90096519). Call-in order is for Singapore only.